Feedback that fuels conversions

There’s a fine line between browsing and buying. Bridge that gap with direct-from-consumer feedback and improve your conversion rates with Fairing.

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Fresh Clean Threads

Direct-from-consumer CRO insights

Save hours watching playbacks of your customer’s shopping sessions. Just ask them “Did you encounter any difficulty placing today’s order?”

example workflow triggered by CRO feedback received through Fairing
Direct-from-consumer feedback that prevents guesswork
Ask your customers: “Did you encounter any issues placing this order?” to uncover CRO insights that might be lowering your conversion rates.
Improve on those fine margins
Paid media is expensive—every 1% improvement in conversion rates could mean thousands in ad spend saved.
example of customer service recovery triggered from collecting CRO insights in Fairing.
One frustrated customer is too many
Use Fairing’s Live Feed to keep a pulse on customer sentiment, and quickly turn feedback into conversion rate improvements on your shopfront.
More human service recovery
Capture customer feedback and low NPS scores, then turn them into actionable follow-ups through our ESP integrations.
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Weezie
Tecovas
Thrive
Blueland
The Tortuga Logo

How Tortuga revamped their product catalog with Fairing customer feedback

Tortuga Backpacks focuses on urban travelers and digital nomads, offering durable, functional travel backpacks ideal for city exploration and extended journeys.

  • Under-reported affiliate sales.
    58%
  • Growth in affiliate sales YoY
    74%
  • Question Stream response rate
    43%
Read customer story

  Ready to know your customers better?

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